Please check the following steps:
Does your mobile phone allow to receive push notifications?
Do you have the latest version of the app?
Web access 🡺 https://v2.finder-portal.com/
Google Play Store 🡺 https://play.google.com/store/apps/details?id=io.ionic.pajgpsv2&hl=de&gl=US
iOS App Store 🡺 https://apps.apple.com/de/app/paj-portal-v2/id1554462332
Huawei user 🡺 https://m.apkpure.com/de/paj-portal-v2/io.ionic.pajgpsv2
Are the alarms turned on in the portal?
Please make sure you only use one of the apps, ideally the V2 app suggested above and delete the V1 app.
If you still do not receive an alarm, please contact our customer service.